Kruk S.A.

 PROFESSIONALLY, QUICKLY, EFFICIENTLY

The main aim of the activity of KRUK International Business to Business (B2B) Department is to provide the highest quality of our service, efficiency of debt collection process which is always lawfully practice.

 Business to Business Department is a specialist in B2B debt recovery. B2B (Business to Business) is that particular business segment covering trade between enterprises. B2B can take place:

a. between a buyer and a seller;

b. between multiple buyers and a seller,

c. between a buyer and several sellers,

d. between multiple buyers and multiple sellers.

 Through B2B Department, KRUK International achieves high levels of effectiveness owing to the use of suitable debt collection tools and the involvement of field collectors, detectives and a law firm in the receivables collection process.

 KRUK International is staffed by people with extensive experience in the recovery of commercial debts and leasing receivables and having specialist knowledge in the field. With our countrywide network of field collectors and detectives we can handle your accounts across Romania.

 With the Delfin reporting system, the B2B customers of KRUK International have online access to information about their receivables. At the same time, the representative of KRUK International monitors the execution of the agreement and can provide any information about the collection process in progress.

 The rules of our activity: 

• Individual services, with the highest quality level
• Efficiency of debt collection process
• Speed of acting
• Data security
• Full service

Why is it worthwhile to use the Business to Business services of KRUK International?

Our broad experience in handling various types of receivables, the innovative quality of the solutions applied as well as close collaboration within other companies of the Group enable us to reach high levels of efficiency. Therefore, debt collection carried out by KRUK International is a proven and effective method of enforcing payment discipline among debtors and of servicing past due receivables.

 Our advantages include

• individually priced services following negotiations based on the appraisal of the receivables value, aging structure, number of accounts submitted for collection and length of service
• negotiators with professional expertise and hands-on experience in B2B receivables
• no upfront fees
• experience in handling court and enforcement proceedings
• countrywide network of field collectors
• team of licensed detectives
• online reporting system

The services rendered by KRUK International are tailored both to the requirements of the creditor (the customer) and to the specific features of the debt at hand. The information gathered serves as a basis for the preparation of an individualized action plan.

 The business relation with KRUK International is governed by simple rules. We guarantee an offer tailored to your requirements, straightforward and flexible terms and a reliable service.

 The main goal of the B2B collection activities conducted by KRUK International is to recover its customers’ receivables in a fast and effective manner. Depending on the specific characteristics of the case and on the agreement with the creditor, debt collection can take the following forms:

• Debt prevention services and debt monitoring;
• Amicable collection of consumer and corporate debts;
• Judicial collection, support and coordination of enforcement proceedings;
• Services of private detectives and of field collection agents.

A.     Debt prevention services and payments monitoring

 It is easier to prevent than cure. Knowledge about the financial condition of your business partner and about its payment practices in relations with other parties can be one of the key significance to the future cooperation.

 Therefore, it is always worthwhile to check the creditworthiness of prospective customers in order to make sure that they are reliable and will make timely payments of their obligations.

 Through the stamp prevention service we offer our client the possibility to use a stamp on his invoices (available in physical or electronic format), containing a message that motivates the contractual partner of our client to pay on time. The message informs the client’s customer that if he doesn’t pay on time, the debt amount will be recovered by KRUK International. It is also a good idea to monitor payments and to react quickly if they are not made on time.

 B.      Out-of-court collection

 Purpose: to recover the entire sum due to the client in the shortest possible time and using the most effective collection tools for the given debt category.

 Out-of-court collection is a service composed of a comprehensive set of activities performed and debt collection tools used. Under out-of-court collection, KRUK International handles accounts at every stage of delinquency and with various statuses:

• Before litigation,
• With a writ of execution,
• After ineffective enforcement by a bailiff,
• Previously handled by other debt collection companies.

Each receivables portfolio accepted for collection is subjected to an analysis ending in the selection of appropriate collection tools and in the establishment of a suitable collection process, taking into account the following:

• Type of product submitted for collection (e.g. loan, bank account, invoice),
• Debtor profile,
• Stage of delinquency,
• Account status (e.g. before litigation, following ineffective collection by a bailiff),
• Amount receivable,
• Client's requirements.

 For each debtor group, a unique cycle of debt collection activities is prepared. For each cycle, the number of telephone calls to be made is determined, the number of letters to be sent as well, as the number of visits to be paid by field collectors. Additionally, when we start services for a new client, we jointly agree the detailed principles concerning the manner and frequency of exchanging information (including updates on payments from debtors, reporting, and providing security for the submitted data as well as the scope of collection activities to be carried out).

C.      Court Collection

Through these proceedings KRUK International is representing the creditor in court (proceedings by writ of payment, ordinary proceedings). Judicial proceedings prevent the claims becoming time barred and can lead to the issuance of a court decision necessary for starting enforcement by a court bailiff. Judicial proceedings are initiated against those debtors who do not want to settle their debts amicably. At this stage, the case is handled by our Law firm.

• Pre-enforcement proceedings

At this stage, our negotiators are in a strong bargaining position in their negotiations with the debtor as they have a valid court decision as well as other debtor details obtained in the course of their operations, such as details of the debtor’s assets. They give the debtor the last opportunity to voluntarily repay the debt and to close the case before charging the debtor with additional costs of enforcement. The use of detective services, at this stage, gives the creditor additional knowledge about the location of the debtor and its assets. Consequently, they can accelerate and increase the effectiveness of activities conducted by the court bailiff.

• Enforcement proceedings

At this point the law firm represents the creditor in contacts with court bailiffs, submits the necessary applications and supervises the enforcement process. The services of the detective bureau provide information to the court bailiff about the place of residence and assets of the debtor.

D.      Services of private detectives

The Private Investigators Office is specialized in activities such as:

• It can investigate and depict all the aspects concerning the situation of a debtor’s goods, which can be useful for forced execution;
• It can look for the missing debtors, who cannot be found by other means;
• It can investigate the execution of financial commitments;
•  It can check the solvency and credibility of a current or potential debtor;
• It can investigate the business connections of the debtors, in order to find all the possible means for paying the debt.

Overview of collection activities

 a.       KRUK International collection notifications

• KRUK International uses different types of dunning letters whose content and layout depends on the stage of the debt collection process
• SMS- for reminders, for an easier monitoring of arrangements

b.       Calls

• Outbound calls made during the entire collection period
• Incoming calls

c.       Skip tracing

d.       Monitoring of arrangement payments.